I signed up but never got the setup email

If you completed the signup form and the success card told you "we created your account, but couldn't send the setup email" — your AROS account does exist. We just couldn't deliver the link to your inbox. Here's how to get unstuck.

Step 1 — Email us from the same inbox you signed up with

Send a quick note to hello@getaros.ai from the email address you used to sign up with the subject "AROS setup link". We'll re-issue a fresh setup link manually within one business day, usually much faster. Tell us the company name you put in the form so we can find you fast.

Step 2 — While you wait, the link will land in your inbox

The recovery flow sends you a fresh setup link from a different sender path (often our personal email instead of the automated Resend pipeline). That link works identically — click it, set a password, and you're in.

Why this happens

The most common cause is our email provider (Resend) failing to deliver to a specific inbox or domain — often because of corporate spam filters, brand-new sending domain reputation, or a misconfigured DNS record on our side. None of these are caused by anything you did wrong.

What we don't do

• We don't email you your password (ever) — only a one-time setup link.
• We don't expire your account because the email didn't land. Your data sits and waits.
• We don't ask you to start over from scratch — the original account is preserved.

Different scenario: setup link arrived but expired

If you got the email earlier and the link doesn't work anymore, see the setup link expired article — that's a different problem with a different fix.